Buyer Protection

Buyer Protection applies to eligible purchases completed through MyCollection.

Buyers must complete their transaction through MyCollection for the transaction to be eligible for MyCollection's marketplace protection process.

Private transactions arranged outside MyCollection are not MyCollection marketplace transactions and cannot be handled through MyCollection Buyer Protection.

Buyer Protection may apply to eligible orders in the following situations:

• ·The item does not arrive
• ·The item is significantly not as described
• ·An item sold as genuine is reasonably suspected of being counterfeit
• ·The item arrives with significant undisclosed damage
• ·Important parts represented as included are missing
• ·The wrong item is received

Minor differences, normal signs of age clearly visible in photographs or matters accurately disclosed in the listing should not automatically qualify.

The detailed rules for each type of problem, including the evidence required, how returns are handled and how refunds are issued, are set out in the Returns & Refunds policy.

Buyer Protection is not intended to cover:

• ·Changing your mind where no applicable return right exists
• ·Buyer's remorse
• ·An item accurately described and photographed
• ·Damage or defects clearly disclosed before purchase
• ·Attempts to negotiate a lower price after receiving an accurately described item
• ·Transactions completed privately outside MyCollection
• ·Problems caused by a buyer providing incorrect delivery information where responsibility clearly rests with the buyer
• ·Fraudulent or deliberately misleading claims

Nothing in this section removes statutory consumer rights.

Eligible buyers should open the relevant order and select Report a problem. The available reasons are:

• Item not received
• Item significantly not as described
• Suspected counterfeit
• Item damaged
• Wrong item
• Missing parts
• Other

Buyers can provide an explanation and supporting photographs.

Sellers are notified when a problem is reported and are given an opportunity to respond.

Buyers and sellers are encouraged to communicate respectfully and attempt to resolve straightforward issues.

Where a problem cannot be resolved directly, MyCollection may review the transaction. Relevant evidence can include the listing description and photographs, messages between buyer and seller, tracking and proof of postage, buyer photographs of the item and packaging, and authentication or grading information.

A buyer stating that an item is counterfeit must not automatically result in a refund without appropriate review. MyCollection may request certificates, provenance information or other relevant evidence before reaching a decision.

MyCollection does not guarantee that every reported problem will result in a refund.

Depending on the circumstances, an eligible case may result in:

• ·No further action
• ·Return of the item
• ·Full refund
• ·Partial refund where appropriate and agreed
• ·Another resolution agreed between buyer and seller

Where a return is required, the process, return postage responsibilities and refund timings are set out in the Returns & Refunds policy.

MyCollection may restrict accounts that deliberately abuse Buyer Protection.

Examples include:

• ·Knowingly false claims
• ·Returning a different item
• ·Deliberately damaging an item
• ·Falsifying photographs
• ·Manipulating tracking evidence
• ·Repeated fraudulent claims

Serious abuse may result in marketplace restrictions or account suspension.

MyCollection contains both private collectors and professional sellers.

Buyer Protection is separate from statutory consumer rights. Buyers purchasing from professional sellers may have additional rights under applicable consumer law.

Nothing in this Buyer Protection policy limits those legal rights.

This policy works alongside the following MyCollection policies:

• Returns & Refunds
• Seller Rules
• Prohibited & Restricted Items
• Marketplace Rules