Contact
Talk to the people behind the marketplace
Every enquiry is read by a member of the MyCollection team. We answer questions about collections, listings, orders, payouts and anything that affects the safety of the marketplace.
What we can help with
- 01
Buying and orders
Questions about an order, a delivery, or an item you are considering. Include the order reference if you have one.
- 02
Selling and payouts
Listing help, commission questions, or anything to do with your seller payouts and connected payment account.
- 03
Trust and safety
Suspected counterfeits, prohibited listings or member conduct. Urgent cases are prioritised by our moderators.
Before you write
Many questions are already answered in our policies. See the marketplace rules, buyer protection and seller rules.
We do not accept marketing, SEO, link building or agency pitches through this form. Those messages are filtered automatically and never reach the team.